Communication and Cultural Thought Patterns
Being a good communicator has different meanings in different cultures. In order to communicate effectively across cultures, you need to understand the cultural thought patterns behind the language of...
View ArticleGetting Angry at Work: Affective and Neutral Cultures
If you’re angry or frustrated at work, would you say so? How would you express these feelings? Depending on whether your culture is Affective or Neutral, your answer will be very different. Affective...
View Article2 Culture Keys for Customer Service
Good customer service means different things to different people. To ensure culturally sensitive service, become an active listener and watcher to gain insight into customers’ values and beliefs and...
View ArticleAccents in the Workplace
Everyone has an accent. Accent marks one’s native language and geographic region, among other things. A wide range of research has shown that your accent affects how others perceive you, and may even...
View ArticleWho Is Responsible For The Message?
Good communication is a culturally-bound concept. What is appropriate and effective in one culture may not be so in another. However, regardless of culture, all communication carries a message. But who...
View ArticleTo learn English, learn about your own language
English language learners tend to use English in ways stylistically similar to their first language, both when speaking and writing. That is why an effective language training program must include...
View ArticleThe 3 components of cross-cultural healthcare communication
The interdependence of competency levels in each area defines the quality of the communication. Cross-cultural communication in healthcare has 3 vital components: language fluency, culture, and health...
View Article10 ways to communicate better with LEP patients
Almost all healthcare facilities in the US serve some patients with limited English proficiency (LEP). How you approach communication– how you speak and how you listen, has an enormous impact on the...
View ArticleWhat Makes You Awesome? Selling Yourself in the American Workplace
The ability to “sell yourself” with confidence is a key skill for success in American culture. American culture focuses on the individual. In interviews, performance reviews, meetings and...
View ArticleSAPA 2016 Career Development Workshop
Come join our workshop! Enhancing Cultural Fluency and Becoming a Better Communicator Saturday, June 4, 2016 at Rutgers University, 675 Hoes Lane, West Piscataway, NJ 08854 This session will help...
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